Magic Spoon reimagines your favorite childhood breakfast into a high-protein, grown up cereal to power your days. Since launching in 2019, we've become one of the fastest growing DTC brands, Forbes called us "the future of cereal", TIME Magazine named us in their Top 100 inventions, and we’ve launched in cereal aisles nationwide in Target, Walmart, Kroger, Albertsons, & more.

We’re looking for an Information Technology Support Analyst to join our newly created Enterprise IT department. This person will provide partnership across the organization and support the IT team in improvements to our technology stack, maintenance to our existing systems, and aiding new and existing employees with technology needs.

As an IT Support Specialist, you will work with employees to determine the nature of a problem, diagnose hardware or software issues, and provide exceptional assistance. You will lead implementation of new capabilities and train people on how to use them.

This is a full time, in-person/hybrid role (Tues, Weds + Thurs in office) based in Tribeca, NYC.

As IT Support Specialist, you'll:

ERP and BI System Support

• Provide business systems support and maintenance, especially across our ERP, BI platform, and middleware software.
• Troubleshoot and resolve any Level 1 issues related to the ERP system promptly.
• Coordinate with vendors and IT teammates to implement system updates, patches, and upgrades.
• Develop and maintain QA tasks related to data & system integrity.

Technology Support and Maintenance

• Be the first layer of technical support to team members for hardware, software, and system-related issues.
• Perform routine maintenance and updates on existing IT systems and infrastructure.
• Develop and maintain documentation for IT processes, system configurations, and troubleshooting procedures.
• Manage and improve our corporate network infrastructure including routers, switches, conference room technology, printers, security, and wi-fi.
• Lead and support technology improvement projects including business requirements sessions with stakeholders, design, build, testing, training, documentation, and post-live support.
• Manage and improve our business continuity and disaster recovery posture.
• Create documentation and knowledge sharing including process and data flows, issue resolutions, and training materials.

Onboarding New Team Members

• Manage the technology onboarding process for new employees, including setting up any necessary equipment and software.
• Provide training and support to new hires on company systems, tools, and best practices.
• Ensure all necessary access permissions and accounts are created and configured.

Collaboration and Improvement

• Establish and implement software, system, and data management policies to govern the organization.
• Collaborate with other departments to identify technology needs and opportunities for improvement.
• Assist in evaluating and implementing new technologies or systems that can enhance operational efficiency.
• Participate in IT projects and initiatives.